MagicTranslate神奇翻译 — Support · 支持
Support
Questions, bug reports, feature requests — we're happy to help, and every message gets read. We usually reply within 2 business days when you leave a contact address.
Get help
- Email us — contact@shujuf.com; we usually reply within 2 business days.
- Send us a message — use the contact form below; leave an email address if you'd like a reply.
- Browse the FAQ — frequently asked questions covering setup, permissions, language packs and engines.
- Read the User Guide — the full guide in English or 中文.
- From inside the app — menu bar icon → “User Guide & Feedback” opens this site.
App info: MagicTranslate (神奇翻译) for macOS · requires macOS 15+ on Apple silicon · Mac App Store version 1.0.
Accessibility, permissions, and text capture
- Mac App Store edition: does not request or use the macOS Accessibility permission. Copy text in another app, then press the translation shortcut; if the clipboard is empty, an input window opens.
- Screen Recording: requested only after you deliberately start screenshot OCR/translation or Live Captions. Input, clipboard translation, dictionary, reading, and result speech work without it.
- Live Captions and OCR speech: Live Captions help Deaf and hard-of-hearing users; OCR text and its translation can be read aloud for low-vision users. Live-caption transcription, Vision OCR, and the default system-speech path run on-device.
- Optional cloud services: cloud translation, OCR, and speech are disabled by default and are used only after you explicitly configure and select them.
Read the complete Accessibility Statement — supported languages, caption sizes and modes, processing details, and limitations.
Contact form · 反馈表单
English or 中文 are both fine. 用中文或英文填写均可。
支持与帮助
使用咨询、故障报告、功能建议——每一条都会被看到；留下联系方式的反馈通常 2 个工作日内回复。
- 邮件联系 —— contact@shujuf.com，通常 2 个工作日内回复；
- 提交反馈 —— 使用上方反馈表单，留邮箱便于回访；
- 常见问题 —— 中文 FAQ（权限、语言包、引擎配置等）；
- 使用教程 —— 完整中文教程；
- App 内直达 —— 菜单栏图标 → 「使用说明与反馈」。
辅助能力、权限与取词方式
- Mac App Store 版不申请、不使用 macOS「辅助功能」权限：先在其他 App 复制文本，再按翻译快捷键；剪贴板为空时会打开输入窗。
- 屏幕录制仅在你主动启动截图 OCR/翻译时按需请求；系统音频录制仅在你主动开启实时字幕时按需请求（只取系统声音，不使用麦克风；个别环境自动回退为屏幕录制通道）。输入、剪贴板翻译、词典、阅读与结果朗读不需要这些权限。
- 实时字幕与 OCR 朗读分别帮助听障与低视力用户；字幕转写、Vision OCR 和默认系统语音路径在本机运行。
- 可选云服务默认关闭，只有你主动配置并选择云翻译、云 OCR 或云语音后才会调用。
查看完整辅助功能说明——包括支持语言、字幕字号与显示方式、数据处理边界和使用限制。